Privacy Policy

1. Introduction

At Food Pharmacy, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and consultations.

We handle your data with the highest standards of confidentiality, transparency, and responsibility, especially considering the sensitive nature of health-related information.

2. Information We Collect

We may collect the following categories of personal data:

a. Personal Identification Information

• Name
• Email address
• Phone number

b. Health and Lifestyle Information (Sensitive Personal Data)

• Dietary habits
• Medical history (as voluntarily shared)
• Food sensitivities, allergies, and test reports
• Lifestyle and wellness-related information shared during consultations

c. Technical and Usage Data

• IP address
• Browser type and device information
• Website usage patterns (via cookies and analytics tools)

3. How We Use Your Information

Your information is used strictly for legitimate and transparent purposes, including:

• Providing personalized nutrition consultations and wellness services
• Designing customized diet plans and recommendations
• Sending appointment confirmations and reminders
• Responding to your queries and support requests
• Sending newsletters, updates, or promotional content (only if you have opted in)
• Improving our website, services, and user experience

We process your data only to the extent necessary for these purposes.

4. Consent for Sensitive Health Data

By sharing your health-related information with us, you provide explicit consent for its collection and processing for the purposes outlined above.

You have the right to withdraw your consent at any time, subject to legal and contractual obligations.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Secure servers and encrypted data storage
• Restricted access to authorized personnel only
• Confidential handling of client information
• Regular monitoring and security updates

While we strive to protect your data, no method of transmission over the internet is completely secure. We encourage users to share information responsibly.

6. Third-Party Sharing

We respect your privacy and maintain strict data protection standards.

• We do not sell, rent, or trade your personal data to third parties.
• We may share limited data with trusted service providers (such as appointment systems, email platforms, or analytics tools) strictly for operational purposes.
• All such third parties are required to maintain confidentiality and comply with applicable data protection laws.

Data may also be disclosed if required by law or regulatory authorities.

7. Your Rights

In accordance with applicable data protection laws, including India’s Digital Personal Data Protection Act (DPDPA), you have the right to:

• Access the personal data we hold about you
• Request correction or updates to your information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data processing
• Opt out of marketing communications at any time

To exercise your rights, please contact us using the details below.

8. Cookie Policy

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Understand website usage and performance
• Improve functionality and user experience
• Provide relevant content

You can control or disable cookies through your browser settings. However, doing so may affect certain features of the website.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Contact for Data Queries

If you have any questions, concerns, or requests regarding your personal data, please contact us at:

Email: [email protected]

Phone: +91-8588-86-8686

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Updated versions will be posted on this page with a revised effective date.

12. Important Note

This policy involves the handling of sensitive health-related data. Under India’s Digital Personal Data Protection Act (DPDPA), such data requires explicit consent and adherence to higher standards of protection.

Your trust is important to us. We are committed to maintaining the privacy, security, and integrity of your personal information at all times.